MY DIGITAL ADOPTION CASE STUDIES
Real Impact. Proven Results.
See how I help global organizations drive digital adoption to empower teams and achieve measurable transformation.
HR Modernization (Retail Trade) | 25 EMEA Countries
A global retailer implemented Workday across EMEA, however, employees were hesitant due to past negative digital experiences. To address this, I created tailored change management strategies per business divisions, reframed tech adoption as an opportunity for career growth, and delivered digital enablement workshops for Line Managers and HR Business Partners, enhancing their digital literacy and equipping them to drive adoption within their teams.
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Impact: 90% participation, 40% faster tooling onboarding, and employees confidently embracing digital tools to aid their role.
Regulatory Compliance Modernization (Energy & Petrochemicals) | 24,000 Employees, US/EMEA/APAC
A global energy firm rolled out digital compliance tools, but employees saw them as bureaucratic hurdles.
I designed microlearning modules to drive digital-first behaviors, framed adoption as an enabler, and empowered local champions for peer-to-peer product learning & engagement.
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Impact: $12M savings, 18,000 employees onboarded, and a workforce that felt in control, not forced into digital change.
Customer Contact Modernization (Utilities) | 10,000 Employees
A leading UK telco centralized its contact centers, but frontline teams feared automation. We shifted mindsets with leadership storytelling, framed AI as a partner through human-first adoption programs, and used low-risk sandbox learning before live rollout.
Impact: 10,000 employees transitioned in 6 months, AI adoption increased with high morale, and teams embraced automation as an enabler, not a disruptor.
Product Strategy & Organizational Design (Travel Tech) I Headquarters
A leading travel tech firm lacked a unified approach to realizing its digital vision, leading to misalignment. We conducted a digital change & enablement assessment, used program sponsor storytelling to foster emotional connection, and empowered senior leaders to drive future ways of working.
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Impact: 80% stakeholder satisfaction, 10% increase in transformation resourcing, and teams embracing faster, more agile collaboration across product, UX, and tech.
Digital Workplace Transformation (Tech & Electronics) | 5,000 Employees
A global technology firm faced challenges with low digital engagement due to employee resistance to new collaboration tools. To address this, I formed a digital task force, assessed digital maturity levels, created tailored adoption pathways, and led engaging product seminars.
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Impact: Tool adoption accelerated by 40%, sales efficiency improved by 30%, and customer success saw a 25% increase as teams confidently embraced digital workflows.
Let’s Achieve This in Your Organization
From global rollouts to team-level enablement, these stories show what’s possible when people are empowered to adopt digital tools with clarity and confidence.
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At Forward Transformation, I support enterprise clients with:
Digital Adoption Strategy: Aligning your people, processes, and tech for sustainable change
Learning Design & Digital Literacy: Practical, human-focused training for every level
Keynotes & Speaking: Making digital transformation real, relatable, and inspiring
I've worked with leading brands like Nike, Shell, Visa, and Booking.com — and I'd love to explore how we can do the same for your teams.
LET'S WORK TOGETHER!
REACH OUT TO SECURE YOUR DIGITAL ADOPTION SOLUTION.
